What are the Critical Questions to Ask before I Hire a Cleaning Service?

1. Is your company licensed, bonded and insured?
2. Do you provide a “Satisfaction Guarantee” with your services?
3. What is and what is not included in my cleaning price?
4. How do you train your employees? Do you have a formal training program?
5. Do you screen and perform background checks on staff members?
6. Who will be cleaning my house? A team? Is there a trained team leader or manager on-site?

Why should I hire Dust Busters Pro?

Dust Busters Pro is all about the details.  You can count on us to deliver a thoroughly cleaned home or business, with services tailored to your specific requirements.  Our cleaning professionals work from a detailed cleaning checklist that is tailored to your requirements.  You know precisely what will be cleaned with every service.  We back our services with a 100% Satisfaction Guarantee.  We guarantee our service levels and correct any problem that might occur in a timely manner and at no charge.  Dust Busters Pro customers know that when we are on the job, the work will be done right, every time!

Dust Busters Pro team members are carefully selected and thoroughly trained following our Cleaning Best Practices Guide and detailed Cleaning Checklist.  The Dust Busters Pro cleaning professionals are bonded and insured.

Who provides the cleaning products and equipment?
Dust Busters Pro provides the cleaning products and equipment. We use safe and effective cleaning products but we will also use specific products that you request if you provide them and they are safe. If you have allergies or reactions to certain cleaning products, just let us know and will not use those types of products.

What type of training do your workers receive?
Our staff is professionally trained in proper and effective cleaning techniques.  We provide one-on-one training following our Cleaning Best Practices Guide.  Our professionals are also trained in the use of various cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety and company policies and procedures.

How do I get started?
Call us at (843) 628-9075.  Email us at info@dustbusterspro.com and tell us what you need.  Or go to www.dustbusterspro.com and select “Contact Us”.  We provide free estimates and we guarantee our work.

Is Dust Busters Pro a franchise?
No. Dust Busters Pro is a locally-owned and operated company.  We offer fifteen years of proven experience and are dedicated to your complete satisfaction.

Do I sign a service agreement?
Yes.  This is for your protection and our mutual understanding of what will be provided. The service agreement states that services will be performed in a professional and workmanlike manner, specifically sets forth the services to be provided so we both understand what will and will not be cleaned as well as the frequency of cleaning services among other information. You may cancel residential service at any time.

What hours do you work?
Our normal work hours are Monday-Friday 8:00 a.m. to 5:00 p.m.  However, for commercial and resort services, we offer extended days and hours of service.

How many people do you send to clean?
Normally, teams of 2 cleaning professionals will arrive to clean your residential property. We make every effort to send the same team to your home for every cleaning.  For larger properties we will frequently send larger teams.

Why does the first cleaning of my property cost more?
The initial cleaning service is typically a “deep clean” of your property. This first cleaning “catches us up” so that we can keep your property in top condition going forward. Deep cleaning takes substantially more time and effort and may require two to three times longer than subsequent cleanings.

How do you monitor quality?
Our team members work from a cleaning checklist that is specific to your property. An experienced team leader reviews all cleaning items before leaving your property and signs off on the work. We also solicit your input and review of our services to ensure your satisfaction is met and to improve our performance levels.

Do I need to be home?
No. We keep detailed information about each client’s cleaning requirements and information regarding pets, access, and alarm codes.

How will you get into my property?
If you are at your property, you can let us in to clean. Many of our customers simply give us a key and / or a code to the garage or alarm system so that we can clean on a scheduled basis and you don’t have to worry about being there.

If I give you a key, how will it be protected?
All keys and security codes are marked for identification with a code # (no address or customer name is used) and locked in a safe location when not in use. Only our executive management has access to keys and security codes.

What about pets?
Pets are not a problem.  However, we do need to know if you have pets and it is always a good idea for you to introduce us to your pets and provide their names during our first cleaning.  If you have aggressive pets, we ask that you secure them while we are cleaning your property.

Is there anything I need to do before the cleaning?
Yes.  For homes, it is extremely helpful if items are picked up off the floor and dressers and counters are reasonably organized before we arrive.  If items are on the floor or left out, our staff simply doesn’t know what you would like us to do with many of the items and it becomes much more difficult for us to clean thoroughly.  We also ask that the temperature in your property is left at a reasonably comfortable level for our cleaning team.
Please do not leave out cash, jewelry and other small valuables.  We trust our staff but if valuables are missed for any reason, it simply becomes a very sticky situation for everyone that can be avoided.

What if something is not cleaned properly?
Simply call us at (843) 695-9757 within 24 hours to correct anything that needs to be corrected at no additional charge. You can also email us at info@dustbusterspro.com.

What if something gets damaged during the cleaning process?
We are extremely careful with your property but occasionally accidents do happen. Our Staff is instructed to call our office immediately, take pictures of any damaged item and to leave a note advising you of the incident. The office will follow-up with a phone call to determine the best course of action.  We will either repair or replace the damaged item. For more expensive items, we will typically use third party professionals to provide estimates of value and repair costs.
Dust Busters Pro is not responsible for damage due to faulty or improper installation of items.  Please inform us if any items in your home that require special attention of this nature.  Examples include broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpets, etc.  All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm.

Do you clean windows?
Yes. We clean windows that can be reasonably reached on the inside of the house for an additional fee.
If you would like a full-service window cleaning service, interior and exterior, we can provide those services on an individual bid basis.

What don’t you do?
Without special notice, our professionals cannot climb higher than a five foot step ladder, work on the outside of your home other than porches and decks, move furniture that contains electronics, lift or move heavy objects, prepare meals or provide child care services.

What if I want to cancel a scheduled service?
Just call us. We ask that you contact us no later than 24 hours before your scheduled cleaning service. Cancellations later than 24 hours prior to your scheduled service may result in a cancellation fee.

Should I tip the workers for a job well done?
Tipping is certainly appreciated for a job well done but is not required or expected. If you leave a tip, cash is preferred, which will be shared by your cleaning team. Please place your tip in a sealed envelope addressed to Dust Busters Pro and we will take care of it. An occasional note to Dust Busters Pro when the team really impresses you means a lot to us and helps the team earn a performance bonus.

Can I hire your staff directly?
No. A great deal of time and resource is invested in hiring and training our staff. Our Service Agreement states that you will not hire any current or previous Dust Busters Pro professionals, other than directly through our office, for a period of not less than two years from the date the professional last worked for Dust Busters Pro.